They seemed like it did not have experience with the earlier loan

She didn’t understand that I had an earlier financing with them

The application form processes with Mr. Cooper is most simple. It presented very well and you may replied all the questions I experienced. It had been all a beneficial. I can has actually eligible for a much better speed got We waited more weeks and you will paid down those off just before brand new re-finance. So that region I was a tiny upset regarding, not really its fault. We obviously recommend him or her.

not, recently, I’d a letter away from State Farm Insurance coverage in the lapsing unpaid flood insurance coverage regarding FEMA. I called Mr. Cooper about it a short time in the past. I experienced issues convincing their a whole lot that i got the woman for the a beneficial about three-means label which have County Ranch, to make sure that I did not should be the fresh wade-ranging from away from label so you can telephone call.

When you look at the label, she was informing her you to definitely she wasn’t yes exactly how my mortgage have got to her or him. She was blaming the insurance lapse toward insurance rates arriving at Mr. Cooper. I’d to spell it out to this lady several times that i are with them already and simply turned to some other financing matter. They had the fresh ton insurance rates secured, and additionally they gone they to a different loan and you will dropped this new ball purchasing they. The insurance coverage is going to feel dropped. She questioned the newest representative to have details about the fresh new visibility count restrictions, the amount of the cash owed, the fresh big date owed, a few things like that. Weiterlesen →